Frequently Asked Questions
Everything you need to know about our natural hair and skin care.
Are your products 100% natural and organic?
Yes, we pride ourselves on using only certified organic plant extracts, essences, and oils. Our products are biodegradable, hypoallergenic, and free from synthetic fragrances, silicones, and parabens.
Is Carina Organics a cruelty-free brand?
Absolutely. We are committed to ethical beauty and never test our products or ingredients on animals. We are proudly Leaping Bunny certified.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location, while international shipping may take 10-21 days.
What is your return policy?
We want you to love your products. If you are not satisfied, you can return unused items in their original packaging within 30 days of purchase for a full refund, excluding shipping costs.
Are your products safe for color-treated hair?
Yes, our shampoos and conditioners are formulated to be gentle and pH-balanced, making them safe and effective for protecting and maintaining color-treated hair.
Do you offer unscented options for sensitive skin?
We offer a dedicated 'Daily Light' unscented line specifically designed for individuals with scent sensitivities, skin allergies, or those who simply prefer fragrance-free care.